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Ebook Customer relationship management

Ebook "Customer relationship management - How to turn a good business into a great one" present the content customer relationship management demystified; why do customers defect; the economics of customer care; defining customer service excellence; achieving service excellence; managing for customer satisfaction; customer-focused selling and marketing skills; connecting with customers in the digital age; the ten keys to outstanding customer service; worksheets, exercises and action plans...

Từ khóa: Customer relationship management, Turn a good business into a great one, Customer relationship management demystified, Defining customer service excellence, Achieving service excellence

239 p tvs_dhktna 17/04/2022 176 0

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